Kluft - Warranty

WHAT TO EXPECT from your new purchase:

Adjustment period - After all those grueling years on that old bed, you may need some time to get accustomed to the new mattress – just as you might expect with new shoes. This period of adjustment may take a week or much longer; or, it could be as brief as the time it takes you to fall asleep on the very first night of use.

OUR PLEDGE TO YOU is to make every effort to provide only the best quality products to our customers. To avoid any misconceptions, you the customer, will be more satisfied with your purchase if you understand the terms, and your responsibilities as stated in the individual product warranties. These warranties are based on standard bedding industry practices.

If you are the original purchaser of a Kluft™ mattress manufactured by E. S. Kluft & Company, LLC please review the specific warranty card of the purchased model for the entire warranty, which includes all terms and conditions. The warranty applies to the original purchaser only and is not transferable.

Kluft™ will always attempt to fairly inform the customer on what the warranty does and does not cover, and what might cause it to be voided. Remember, as with most warranties, our warranty guards against manufacturing defects in workmanship and materials only and is not a comfort guarantee nor meant to be used as a way to uneccessarily return an otherwise good mattress.

WHAT IS COVERED UNDER THE WARRANTY?

Mattress: normal body impressions greater than 1 1/2" allowable, on most models, per Kluft™ inspection guidelines.
Coils or wires that are loose, broken, or protruding through the mattress fabric.
Foundation: splitting of the wood frame, defective, loose, or broken coils and/or modules.

WHAT IS NOT COVERED UNDER THE WARRANTY?

Kluft™/manufacturer is not liable for incidental or consequential damages which result through the use of this product.
Normal body impressions and/or small soft spots not over 12" as stated above (body impressions are caused by normal upholstery material compressions and are a characteristic of all luxury premium bedding.
Sagging - not greater than 1 1/2", depending on specific model.
Clearance bedding “as is" bedding or floor models.
Damage or bending of perimeter border rods caused by bending or incorrectly moving the sleep set.
Cover fabrics/quilting.
Damage to mattress fabrics due to soiling, stains, or burns.
Comfort level/preference of firmness.
Bed height.
Damage to the mattress due to an incorrect or old foundation.
Structural damage caused by an incorrect bed frame.
Sheet fit.